Refund Policy
Return & Exchanges
All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity.
Despite these variables, at Aura Experience Store, we stand behind the quality of our products and we allow exchange / return / refund (for eligible product categories) if you are not satisfied with your purchase for any reason.
The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www.auraexperiencestore.com) and not applicable for products bought at offline stores or on any third-party platforms.
Aura Experience Store accepts Exchange / Return or Refund of item(s) within 7 days of delivery, with the following exclusions (not exchangeable / non-returnable products):
- Organic food
- Personal care/beauty products
- Lighting & Decor
- Tableware & Kitchen Utility Products
- Stationery & Gift Boxes
- Prepacked Gifts
- Customized Products
- Clothing
- Jewellery
Exchange of item(s) purchased from this exclusion list are considered for exchange within 7 days of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process or item(s) received is different from its description.
You can call us on +91 (413) 2224 827 or e-mail us at auraweb@auroservice.com within 7 days from the date of delivery to book an exchange/ return/ refund request.
In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery with a video.
Exchange / Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:
- The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
- Aura Experience Store reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.
