Frequently Asked Questions
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
WHAT ARE SHIPPING TIMES AND COSTS?
WHAT PAYMENT METHODS CAN I USE?
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
Shipping is free for domestic orders above INR 50,000.
Returns And Exchanges
Aura takes great care in delivering products and adheres to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.