Terms of use

TERMS OF SERVICE

General Terms & Conditions of Purchase and Use

This website is owned and operated by AURA – A Unit of AuroService Trust

Throughout the site, the terms “Aura”, “we”, “us” and “our” or “store” refer to auraexperiencestore.com which offers this website and any associated Mobile App, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

“You” or “User” refers to the person who visits or uses this Website and is deemed to have read and accepted these Terms.

By accessing, browsing or visiting our site and/ or purchasing something from us, you engage in our “Service” and unequivocally agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service and have to be accepted in their entirety.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. ELIGIBILITY:

User should have completed 18 years of age and be competent to enter into a contract under Indian contract law. If User is under 18 years of age who is intending to avail the services of the Website, should do so through its legal guardian in accordance with applicable law.

If User is using the Website on behalf of any corporation, company, institution, association or other entity, the User should be authorized by such corporation, company, institution, association or other entity to use and access the Website.

Aura reserves the right to refuse access to use the services offered at the Website to new User or to terminate access granted to existing User/ Users at any time without according any reasons for doing so.

2. USER ACCOUNT:

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. Aura and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

User may be required to register and set up an account (“Account”) for using this Website by furnishing all relevant information relating to the User, as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password. User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. Aura at its sole discretion may ask for the verification of your Account information and hence, it is expected that the User provides a valid, verifiable information e.g. like email address or a mobile number. If Aura has a reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then we shall be entitled to cancel or suspend the registration of User permanently or for such period as Aura deems fit.

The relevant information or personal details that User provides Aura shall be processed in accordance with the Data Protection Policies. When the User uses this Website, the User agrees to the processing of the information and details and the User states that all information and details provided are true and correspond to reality. The list of information required to be provided by You, the manner of usage, protection and confidentiality of your information and Account information are more specifically dealt under our Privacy Policy and you are requested to read it in detail before sharing your information or creating an Account.

The User can create one Account only and it is not permitted to transfer or interchange such Account to any other person.

3. USE OF OUR WEBSITE

When the User uses this Website and places order through it, the User agrees to the following:

To use this Website to make enquiries and legally valid orders only.
To refrain from making any false or fraudulent orders. In the event if an order of this type may reasonably be considered to have been placed, Aura shall be authorised to cancel it and inform the competent authorities.
To provide Aura with the User’s email address, postal address and / or other contact details truthfully and exactly. The User also agrees that Aura may use this information to contact the User in the context of the User’s order if necessary (Refer the Privacy Policy) [Note to draft – provide a hyperlink to the Privacy Policy].

4. PAYMENT TERMS

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your Account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Payment is an integral part of an online shopping experience. All payments shall be collected through secured payment options.

We accept all prepaid payment options such as all the major Credit Cards, Debit Cards, Net-Banking etc. Aura may also offer industry-leading solution for Cash on Delivery.

All payments for purchases made by the User on the Website shall only be in Indian Rupees. In case of a prepaid transaction, after payment for the order has been successfully received by Aura, the User will be sent a notification by email or SMS at the email address or mobile number provided to Aura confirming receipt of payment.

Credit and Debit Card – accepts all Visa, Master Card. User will be redirected to User issuing bank’s site, where User will have to follow the instruction to complete the payment.

Net Banking – User can make payment for an order by using their Net Banking account. User will be redirected to User bank’s site where the User will be able to make payment after entering in User login id and password that is known only to the User.

Users understand and acknowledge that all payments made by the Users using valid credit card/ Debit card/ Cash Card/ and other payment instruments or mechanism including net banking facility will be processed using a payment gateway or appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between the User and the respective issuing Bank and payment instrument issuing entity.

Payments can sometimes fail or remain in the pending stage for a variety of reasons such as if incorrect debit or credit card details are entered, or your Card may be blocked or card details are no longer valid or need to be updated, or the page is accidentally closed or refreshed or backspace is pressed while the transaction is being processed by your bank. In the event the User faces any payment related issue, he / she shall try placing the order again or contact their bank or issuer for technical assistance. Aura is not liable for any loss or inconvenience caused to the User when making payment or for any wrongful debits to the User’s cards or net banking accounts.

Requirements of Permanent Account Number (PAN) – For all the purchase of an amount equal to or exceeding INR 2,00,000 (INR two lakhs only), the User will be required to upload a copy of its PAN card, within such time as may be prescribed from the date of purchase, failing which, the purchase made by the User will be automatically cancelled. The order shall also stand cancelled if there is a discrepancy between User’s name in the account with Aura and the name printed on the PAN card.

Invoice will be provided to the User along with the products when delivered.

Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to all applicable taxes including but not limited to GST, duties, cesses, etc.

5. DELIVERY

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Your shipping address and pin code will be verified with our database before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics service providers or the area is not covered, we will request you to provide us with an alternate shipping address.

An estimated delivery time of each product will be displayed on the website when you place your order. Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.

Aura will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone. If for any reason Aura is unable to comply with the delivery date, Aura will inform the User of that situation and will give the User the option to continue with the purchase, establishing a new delivery date.

We may choose to deliver the ordered products to the User through the logistics service providers. For the purpose of effecting the delivery, the delivery person may connect with the User before the delivery. Deliveries cannot be rescheduled after the order has been placed. In case the User is not reachable, available or does not accept delivery of products in these attempts, Aura reserves the right to cancel the order at its discretion. The User may be informed of such cancellation by email or SMS at the email address or mobile number provided to Aura. The User agrees not to hold Aura liable for any cancellation.

Title and risk of loss for all products ordered by the User shall pass on to the User upon delivery of the products at the shipping address provided by the User.

Delayed Delivery – Sometimes, delivery may take longer due to any Force Majeure Event, including climatic issues, natural calamities, pandemics, lockdowns, disruption in the supply chains, orders / notifications, . issued by statutory authorities / competent authorities, political disruptions, logistics service provider related challenges, product lost in transit, other unforeseen circumstances or event beyond the control of Aura or logistics service provider etc.

If the estimated delivery date has passed and the User has still not received their order, please contact us and we will take steps to track the User’s package. We request the Users to check their emails and SMS regularly for such updates.

Aura will not compensate for any mental agony or inconvenience or loss caused due to delay in delivery for any reason. The User may be informed by email or SMS at the email address or mobile number provided to Aura if any product in the order is unavailable or is delayed or lost in transit.

6. RETURN POLICY

Our Return Policy makes it possible for you to return a product if you receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with the any specific terms and conditions applicable to a product which can be found on product descriptions page for returning a product.
1. We grant you a period of 15 days from the Order Confirmation date to return the products (except those products mentioned below, for which the right to return / exchange is excluded). In case you return the goods within the said period, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed.
2. The said period of return will expire after 15 days from the day on which you received the Order Confirmation.
3. Conditions for Return:
3.1 In the event the User receives any damaged or defective product or if the product is significantly different from what was purchased, the User shall notify us within the aforementioned period of 15 days.
3.2 Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original packaging defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.
3.3 The return packages should be adequately packaged so that there is no damage of products during transit.
4. We reserve the right not to accept return of products which (i) we believe are being returned after use, or (ii) are damaged (except where the return is on account of damaged goods having been delivered to you).

5. Non-returnable Products
All products cannot be returned. The list of products that
cannot be returned are:
Perfumes, personal and beauty care or other beauty consumables and jewelleries.
Products that have been used or tampered
Products damaged due to misuse of product or products having incidental damages due to malfunctioning
Product sold in sets or combination cannot be returned individually
Accessories, belts, pouch etc.
Sale merchandise
6. Your right to return / exchange the products shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged/ tampered. Please return the products including all their original packaging, bar code, instructions and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the receipt/ invoice that was received when the product was delivered.

7. Return of Defective Products

Returns of damaged, defective or other products eligible for return are accepted as under:

In the event you receive a damaged or defective product or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy. You are required to get in touch with below mentioned email or phone: aura@auroservice.com. Phone 0413 – 222 48 27 ( Working Hours : 10:00 AM to 05:00 PM)

Upon receiving your return request, we shall verify the authenticity and the nature of the request and if the request is genuine, you will have to courier it to us. Your refund or replacement to be processed upon the receipt and quality check of the returned product. It may take a minimum of [ 4-6] business days to process your request for return of products. You will receive an email or SMS notification at your email address or mobile number provided to us.

Upon receipt of the returned product by us and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to us. If a defect or damage is confirmed on the returned products, we will give you a replacement. If we cannot make replacement, we will give you a refund.

Under no circumstances shall our liability to you exceed the purchase price of the product paid by you along with taxes and shipping/delivery charges, if any.

In the odd case that you do not love your Aura products, certain products can be returned within 10 days after the delivery date with no questions asked, provided such products are eligible for this category of return and are returned in the same condition without use and damage. You can find the return policy of each product under the Shipping Info section of the product page.

Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.

The Aura Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.

Once your return has been authorized, we’d be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your Aura account within 24 working hours from when the product is picked up by our courier partner. However, if you’d like to receive the amount refunded back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.

We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to our Customer Service or the Aura Care team at aura@auroservice.com.

7. All returns are subject to the discretion of Aura.

8. Cancellation of Return Requests

A request for return once made can be cancelled by contacting us at aura@auroservice.com.

9. Refusal of Return Request

In accordance with our Return Policy, we reserve the right to refuse a request for return. If the request for returns is not allowed by the Returns Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. Our decisison in this regard shall be final.

10. Frivolous Complaints

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.

11. Return Shipping Process

Self-send Process
In case of return of products initiated and subsequent courier of the product by you, if it is found that the returned product was not delivered to us or any other designated location specified or the package was empty, the onus shall be on you to prove through submission of proof of delivery from the concerned courier service provider to establish your claim of return. We are not liable to process the return request until satisfactory proof of delivery is provided to us. In case of damage claims, we may ask for pictures of the damaged product before it is approved or allowed for return. Self-courier of returns should be initiated within the periods specified our Returns Policy.

Cancellation of an order can be done by us or by you as mentioned herein.

We have the discretion to cancel an order. The reasons for cancellation shall inter alia include without limitation the following:

Your failure to comply with these Conditions or breach of any of the policies / terms referred herein
Technical errors or issue
Any reason relating to credit / fraud avoidance
Invalid address or wrong address is provided by the User in order details
Malpractices used to place the order
Bulk order is placed for the likely commercial resale Multiple orders are placed for same product at the same address
Order is undelivered after three (3) attempt
Pricing or specifications on any product as is shown on the Website due to any technical glitch, resulting into incorrect pricing or specifications.
Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us.

We reserve the right to remove any product from www.auraexperiencestore.com at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the Website or not processing an order once we have sent you the Order Confirmation.

Availability Of Products – All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse the amount that you may have paid.

Cancellation by you – Prior to the product being shipped for delivery, you may cancel an order for any reason. No cancellation is permitted subsequently. If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us. We reserve the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold us liable for any rejection of order cancellations. You will receive a refund for your cancelled orders that have been accepted in accordance with the Refund Policy.

Case 1 : Cancellation by you prior to the product being shipped for delivery:

You will receive a refund for your cancelled orders that have been accepted.

Case 2 : Return of defective goods:
You will receive a replacement of the same product including the delivery charges, post the defect or damage is confirmed on the returned products by us.

12. REFUND POLICY

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by you for the delivery of the order.

For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges, if any, will be refunded to you.

Time period for refund – Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels. We are not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Mode of refund – The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to the your source account. Refunds are paid back to the source of payment. Refund for payments will be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account. You will be required to update the bank account number and IFSC code to enable us to process a refund to User Account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the User Account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to us will be sent to you. All refunds by cheque will be in form of “at par” cheques or via online transfer; basis our sole discretion.

Please note that this is not our obligation to make refunds through cheque. It is your responsibility to keep your payment/bank account details with IFSC code, etc. updated in your Account.

In our absolute discretion, if the original payment method you used to make the payment (credit or debit card or net banking) is no longer valid, we may issue the refund through a cheque. When we receive a payment failure notice from your bank, we will send you an email asking you to call us. When you call us, we will collect your address where you want the cheque to be sent, and proceed with the refund.

13. LIABILITY

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall auraexperiencestore.com, our directors, trustees, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. INTELLECTUAL PROPERTY AND USER’S DATA-

The User recognises and agrees that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to Aura at all times or to those who grant Aura the license for their use. The User may use said material only to the extent that Aura or the usage licencers authorise expressly. This does not prevent the User from using this website to the extent necessary to copy the information on the User’s order or contact details.

You grant us and our affiliates and associates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable rights in any content that is posted by you or material submitted by you, to use, reproduce, publish, distribute and display such content throughout the world in any mode medium or manner now known or developed in future; and the right to use your name in connection with such content.

You agree that the rights granted as above are irrevocable during the entire period of protection of the User’s intellectual property rights associated with such content and material.

The User represents and warrants that the User owns or otherwise controls all of the rights to the content and material that the User posts or that the User otherwise provides on the Website. Under no circumstances shall the User use the Website to post or upload any objectionable content or content which is illegal.

When the User deletes any kind of information the User must understand that the removed content may continue in backup copies.

Aura will not be liable for any loss that you may incur as a consequence of unauthorized use of the Account or any service or materials, either with or without your knowledge.

The User grants us the consent to use the User’s data and other information, including the consent to contact the User via email, phone, etc. for the purposes of advertising or for any other purpose, either directly or indirectly.

The User’s data including the right of Aura to use such data under these Terms and Conditions can be licensed or assigned by us to any of our affiliates or any other party and /or our successor in interest. The User waives any right to demand prior consent before such license or assignment is made.

15. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
The User must not make undue use of this Website by intentionally introducing viruses, worms, logic bombs or any other software or technologically damaging or harmful material. The User shall not attempt to make unauthorised access to this Website, the server on which the site is hosted or any server, computer or database related to our Website. The User undertakes not to attack this website through any attack of denial of service or an attack of distributed denial of service. Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this Clause, authorisation to use this Website shall be suspended immediately. We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect the User’s computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects the User. A breach or violation of any of the Terms will result in an immediate termination of your Services.

16. LINKS FROM OUR WEBSITE

If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

17. FORCE MAJEURE

Notwithstanding anything contained in these Conditions or elsewhere, Aura shall not be held responsible for performance of its obligations or for any loss, damage to User if such loss, damage is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond Aura’s control and anticipation, including, without limitation, fire, flood, explosion, natural calamity, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, terrorist attacks, war, acts of government, lockdowns, pandemic, epidemic, legal or statutory orders, including, orders, notifications, circulars etc. issued by Government/ statutory authorities, court orders, inability to use public or private telecommunication systems, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption encryption or any event which affects the ability of Aura to fulfil its obligations under these Terms and Conditions.
It shall be understood that our obligations deriving from contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. Notwithstanding anything contained herein, AUra Limited shall not be responsible or liable to the customer or user for non-delivery or non-refund or for any of its obligations during the Force Majeure Event. However, Aura would make all reasonable efforts and endeavor to fulfill its obligations or to find a solution that enables us to fulfil its obligations by virtue of the contract despite the situation of Force Majeure.

18. INDEMNITY

You agree to indemnify, defend and hold harmless Aura and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

19. TERMINATION –

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

On termination of the User Account, the User is not eligible to purchase products through the Website. Once the User’s Account is terminated for any reason whatsoever, the contents, reviews, comments or other material posted on the Website by the User shall be removed by Aura.
Post conclusion or cancellation of a transaction or termination of the services provided to the User through the Website, the User’s personal information would reside in the Website’s database for a certain period of time. It is also clarified that certain terms and conditions of the policies, guidelines and conditions of Aura’s service or additional terms or these Conditions and the Privacy Policy continue to be binding on the User and if any User by default or otherwise is found using or dealing with the Website post termination of the service provided through the Website, Aura shall have the right to take appropriate actions against the User. The User shall also be liable to compensate Aura for any unauthorized use of the Website.

20. MISCELLANEOUS

LOCATION BASED SERVICES – Basis the permission granted by the User in respect of tracking the location, our Website may use the information from Global Positioning System (GPS) networks, cellular, Wi-Fi or Bluetooth to determine the User’s approximate location to provide the User, location based Services.

WAIVER OF RIGHTS – The lack of requirement on our part for strict compliance on User’s part with any of the obligations assumed by User by virtue of a contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate the User from fulfilling said obligations. The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the contract or from the Conditions. The waiving on our part of any of these Conditions or of the rights or actions derived from the contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and notified to the User. Any delay or waiver of right or remedy by Aura under these Terms and Conditions shall not constitute a waiver of any other or further rights and remedies and shall not prevent Aura in exercising those rights and remedies subsequently. Any waiver of rights or remedies by Aura shall be in writing.

ENTIRE CONTRACT – These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made between the Parties verbally or in writing. The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties prior to said Contract, except those expressly mentioned in these Conditions.
Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract in accordance with the provisions of these Conditions.

SEVERABILITY – Each of the provisions in these Conditions are severable and distinct from the others and if at any time one or more such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of these Conditions shall not in any way be affected or impaired thereby.

PARTIAL INVALIDITY – If any provision of these Conditions is held to be illegal, invalid, or unenforceable under any present or future applicable Indian law, (i) such provision will be fully severable; (ii) these Conditions will be construed and enforced as if such illegal, invalid, or unenforceable provision had never comprised a part hereof; (iii) the remaining provisions of these Conditions will remain in full force and effect and will not be affected by the illegal, invalid, or unenforceable provision or by its severance here from.

ASSIGNMENT – The User shall not assign its rights or obligations under these Terms and the Privacy Policy to a third party.
Aura in its discretion has the right to assign and transfer any or all of its rights, benefits and obligations under these Terms and Conditions or a transaction transacted through the Website, to any person.
Aura including affiliates, associates and their respective owners, directors, officers, agents, shareholders and partners shall have no liability for the non-receipt of the Website’s service messages and notices.

GOVERNING LAW AND JURISDICTION
For any grievances/ comments / feedback / suggestions / queries, the User may write to us. The coordinates are mentioned below:
Name –
Email Address-
Contact No. –

GRIEVANCE, COMMENTS, FEEDBACK AND SUGGESTIONS

In case of any complaints or grievances, the user may contact our Customer Care service which shall try to resolve the issue. If your still aggrieved, you may contact/write to the Grievance Officer as under and we shall contact you at the earliest:

Name : Mr/Ms________________

Email ID:

Phone number:

Address:

– [Note to draft: repetitive hence deleted]
Governing Law and Jurisdiction

These Terms and conditions are governed by and construed in accordance with the law of India, and the application of the United Nations Convention on Contracts for the International Sales of Goods is expressly excluded. All greviences / disputes in relation to, in connection with or arising out of the usage of the Website, any goods or services purchased from Aura, or interpretation of these Terms shall be subject to the exclusive juridiction of the courts at Pondicherry, India, only.